Pricing

Terms & Conditions:

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These Terms & Conditions apply to the AI System Packages provided by Explosoft International Sdn. Bhd. (“Explosoft”, “we”, “us” or “the Company”). By confirming an order, accepting a quotation, making payment or using the system, the customer agrees to these Terms & Conditions.

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1. Package Pricing and Subscription Period

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The following Premium Packages are available:

Standard Package – 1 Year

Package price: USD 15,000.00
Subscription period: 12 months
Maximum 15 AI workflows
Maximum 15 sub-accounts

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Premium Package – 1 Year

Package price: USD 20,000.00
Subscription period: 12 months
Maximum 20 AI workflows
Maximum 20 sub-accounts

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Advanced Package – 1 Year

Package price: USD 30,000.00
Subscription period: 12 months
Maximum 30 AI workflows
Maximum 30 sub-accounts

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All prices are stated in United States Dollars (USD) unless otherwise specified. Any applicable taxes, duties, currency-conversion fees, payment-processing charges or third-party fees will be stated separately in the official quotation or invoice.

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2. Package Features

 

Subject to the selected package and agreed project scope, the package may include:

 

• WhatsApp, Facebook and Instagram integration;

• Centralized inbox for managing customer enquiries;

• Customer-data capture, tagging and segmentation;

• Automated appointment confirmation and reminders;

• AI-powered enquiry responses and follow-up;

• Facebook comment engagement automation;

• Built-in CRM features;

• WhatsApp and email broadcast functions;

• AI consultation and system training;

• Automation for sales, support and operational departments;

• Customized AI workflows based on the customer’s business processes;

• Industry-specific AI training for up to 200 frequently asked questions;

• Booking automation and synchronization;

• Ongoing AI improvement and retraining support; and

• Priority technical support.

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The feature list is a general description. The final functions, integrations, deliverables and limitations will follow the accepted quotation, proposal, order form or implementation document.

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3. Definition of an AI Workflow

 

An “AI workflow” refers to one separately configured automation process, such as lead qualification, appointment booking, customer follow-up, support enquiry handling or internal task automation.

 

A major change to an existing workflow, an additional department, a separate business process or a new system integration may be counted as an additional workflow.

Unused workflows cannot be exchanged for cash, transferred to another customer or carried forward after the subscription expires.

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4. Payment Terms

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The package fee must be paid in advance unless an alternative payment schedule is stated in the official quotation.

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Implementation will begin only after:

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• The required payment has been received;

• The customer has accepted the quotation or order;

• The customer has provided the required business information, content and system access; and

• The project scope has been confirmed.

 

Late or unsuccessful payments may delay implementation or result in temporary suspension of the service.

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5. Subscription Commencement

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The subscription period will begin from the system activation or official go-live date stated by the Company, unless a different commencement date is stated in the quotation.

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Delays caused by the customer, including delays in submitting content, approvals, credentials or feedback, may affect the implementation schedule.

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6. Implementation and Customization

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The system will be configured according to the agreed project scope. A customized system does not mean unlimited development, unlimited revisions or unlimited integrations.

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The package includes reasonable configuration and adjustments within the agreed scope. The following may require an additional quotation:

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• New modules or features;

• Additional AI workflows;

• Additional sub-accounts;

• Major workflow redesigns;

• Additional brands, branches or companies;

• Custom API development;

• Third-party software integration;

• Data migration;

• On-site services; or

• Requests made after project acceptance.

7. Customer Responsibilities

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The customer must provide complete, accurate and updated information required for AI training and system configuration, including FAQs, product information, business policies, appointment rules and response guidelines.

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The customer is responsible for:

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• Reviewing and approving the AI content;

• Ensuring uploaded information is accurate and lawful;

• Obtaining permission to use customer data and contact information;

• Keeping account credentials secure;

• Maintaining valid third-party accounts;

• Responding to implementation requests within a reasonable time; and

• Monitoring important or sensitive AI conversations.

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Explosoft will not be responsible for incorrect AI responses caused by inaccurate, incomplete or outdated information supplied by the customer.

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8. Third-Party Platforms and Charges

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WhatsApp, Facebook, Instagram, email, AI providers, cloud hosting, payment gateways, calendar systems and other integrations may be operated by independent third parties.

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Unless specifically included in the quotation, the package price does not include:

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Meta or WhatsApp conversation charges;
WhatsApp Business Solution Provider fees;
Email or SMS sending charges;
AI token or usage charges;
Third-party software subscriptions;
Payment-gateway charges;
Domain, hosting or SSL charges; or
Charges imposed by external API providers.

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Third-party platforms may change their pricing, policies, approval requirements, features or technical specifications at any time. Explosoft cannot guarantee that a third-party platform will approve, verify or continue supporting the customer’s account or integration.

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9. WhatsApp and Marketing Usage

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​The customer must only contact recipients who have provided the necessary permission or who may lawfully be contacted.

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The system must not be used for:

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• Unsolicited spam;

• Misleading advertising;

• Fraudulent or illegal activities;

• Harassment or abusive communication;

• Infringement of intellectual-property rights;

• Prohibited products or services; or

• Activities that violate WhatsApp, Meta or other third-party policies.

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Accounts may be restricted, suspended or terminated by the relevant third-party platform. Explosoft does not guarantee that messages will always be delivered or that an account will never be restricted.

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10. AI Output and Performance

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AI-generated responses may occasionally be inaccurate, incomplete or unsuitable. The customer should review important responses and maintain human supervision for sensitive enquiries.

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Explosoft does not guarantee:

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• A specific number of leads, appointments or sales;

• A specific response or conversion rate;

• Completely error-free AI responses;

• Uninterrupted operation at all times; or

• Approval by any third-party platform.

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AI performance depends on the quality of information supplied, customer behaviour, third-party services and the complexity of the customer’s business requirements.

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11. Training and Continuous Improvement

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Initial training and onboarding will be arranged based on the agreed implementation plan.

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Continuous improvement and AI retraining refer to reasonable adjustments to the existing knowledge base, responses and workflows during the active subscription period. It does not include unlimited redevelopment, new modules or new integrations.

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Training sessions that are repeatedly postponed, missed or requested again may be subject to additional charges.

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12. Support and Maintenance

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Technical support will be provided through the Company’s available support channels during the applicable support hours.

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“Priority support” means that the request will receive a higher support priority. It does not guarantee immediate, round-the-clock or on-site support unless specifically stated in the quotation.

Planned maintenance may be carried out when necessary. Where reasonably possible, customers will be informed in advance.

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13. Cancellation and Refunds

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The selected package is a fixed-term subscription.

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Once implementation has started, system access has been activated or AI customization work has commenced, payments are non-refundable except where otherwise required by applicable law or agreed in writing.

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The customer may stop using the service before the subscription expiry date, but no refund or credit will be provided for the unused subscription period.

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14. Renewal

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The service will expire at the end of the selected 1-year subscription period unless it is renewed.

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Automatic renewal will only apply where the customer has expressly authorized recurring billing. Otherwise, the customer must contact Explosoft to renew the package.

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Renewal will be based on the pricing, package features and terms available at the time of renewal.

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15. Upgrade or Additional Requirements

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Customers may request a package upgrade or purchase additional workflows, sub-accounts, usage capacity or integrations.

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Any upgrade or additional service will be subject to technical assessment, availability and additional charges.

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A package downgrade will normally take effect only at the next renewal period and will not result in a refund for the current subscription.

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16. Customer Data and Personal Data

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The customer retains ownership of the customer’s business information and data submitted to the system.

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The customer authorizes Explosoft and its appointed service providers to process the information as reasonably necessary to provide, maintain and support the service.

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The customer is responsible for ensuring that it has the necessary permission, consent or lawful basis to collect, upload, use and communicate with individuals through the system.

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Personal data will be handled in accordance with the Company’s Privacy Notice and applicable Malaysian personal-data-protection requirements.

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The customer should export any required information before the subscription expires. Following termination or expiry, system access may be disabled and stored information may be deleted according to the Company’s data-retention policy and applicable legal requirements.

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17. Intellectual Property

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Explosoft retains ownership of its software, source code, platform, system architecture, templates, automation framework, documentation, methods and pre-existing intellectual property.

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Unless expressly agreed in writing, payment for customization does not transfer ownership of the platform or source code to the customer. The customer receives a limited right to use the configured system during the active subscription period.

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The customer retains ownership of original logos, product information, documents and other content supplied by the customer.

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18. Confidentiality

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Both parties must take reasonable measures to protect confidential business, technical and customer information received during the project.

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Confidential information must not be disclosed to an unauthorized third party except where disclosure is required to provide the service, comply with the law or obtain professional advice.

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19. Service Availability

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Explosoft will take reasonable measures to maintain system availability. However, temporary interruptions may occur because of maintenance, internet failures, cloud-provider issues, third-party platform outages, API changes, security incidents or circumstances beyond the Company’s reasonable control.

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No specific uptime guarantee applies unless a separate Service Level Agreement has been signed.

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20. Suspension or Termination

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Explosoft may temporarily suspend or terminate access where:

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• Payment remains outstanding;

• The system is used unlawfully;

• The customer violates third-party platform policies;

• The customer creates a security or operational risk;

• System usage materially exceeds the agreed package limit; or

• Suspension is required by law or a third-party service provider.

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Where reasonably possible, the customer will be notified and given an opportunity to correct the issue.

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21. Limitation of Liability

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To the maximum extent permitted by law, Explosoft will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, loss of goodwill, third-party account restrictions or losses caused by inaccurate AI-generated content.

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The Company’s total liability relating