Question 1

What is the AI Chat System?

Accepted Answer

The AI Chat System is an all-in-one customer communication platform that connects WhatsApp, Facebook Messenger, Instagram, Telegram, and website live chat into one system — supported by AI automation for 24/7 smart replies, marketing, and CRM tracking.

Question 2

What makes this system different from normal chat tools?

Accepted Answer

Unlike normal chat apps, our system combines AI automation, human service, and multi-platform integration. It doesn’t just chat — it helps your business collect leads, follow up customers, and even send promotional messages automatically.

Question 3

Do I need to install any software?

Accepted Answer

No installation needed. It’s a cloud-based system that works on web browsers and mobile devices. You can log in anytime, anywhere.

Question 4

Can I use it without a website?

Accepted Answer

Yes. You can connect your WhatsApp, Facebook, Instagram, or Telegram accounts directly — no website required.

Question 5

Is it suitable for small businesses?

Accepted Answer

Definitely. Our plans are flexible for all business sizes — from solo entrepreneurs to large companies with multiple customer service teams.

Question 6

Does the system support multiple languages?

Accepted Answer

Yes. It supports English, Chinese, and Malay by default. Additional languages can be added upon request.

Question 7

Is it 24/7 automatic?

Accepted Answer

Yes. The AI can respond to messages anytime, even after office hours, ensuring you never miss a customer.

Question 8

How do I connect my WhatsApp Business account?

Accepted Answer

You’ll receive a step-by-step guide or onboarding support to link your official WhatsApp。

Question 9

Can I train the AI to answer my company-specific questions?

Accepted Answer

Yes. You can upload your own FAQ, product info, or website content to train the AI, so it responds accurately using your company tone and data.

Question 10

Can I track who replied to each customer?

Accepted Answer

Yes. Every conversation shows the assigned agent, reply history, and timestamp. You can also transfer chats between team members.

Question 11

Can I send mass WhatsApp or Telegram messages?

Accepted Answer

Yes. You can broadcast marketing messages to customers in one click — with filters such as tags, customer status, or last chat date.

Question 12

Does it have CRM features?

Accepted Answer

Yes. It automatically saves customer details, chat history, and tags in your built-in CRM dashboard.

Question 13

What devices are supported?

Accepted Answer

It works on Windows, macOS, Android, and iOS.

Question 14

Can I resell the AI Chat System under my own brand?

Accepted Answer

Yes. We offer a one-time OEM white-label setup, allowing you to use your own logo, domain, and company branding.

Question 15

What’s included in the white-label package?

Accepted Answer

You’ll get your own branded dashboard, custom domain (e.g., chat.yourbrand.com), branding color scheme, and admin portal to manage clients or sub-accounts.

Question 16

Can I manage multiple sub-clients under my brand?

Accepted Answer

Yes. Each sub-client has an isolated environment, and you can control their subscription, AI database, and chat channels from your OEM admin panel.

Question 17

Can I add my own AI personality or prompt for my brand?

Accepted Answer

Absolutely. Each OEM partner can customize their AI chatbot tone, greeting, and conversation logic.

Question 18

Do you provide training or technical support for partners?

Accepted Answer

Yes. We provide full onboarding, user manual, and partner support to ensure smooth deployment for your clients.

Question 19

How can the AI Chat System help Property Management companies?

Accepted Answer

It can automate visitor registration, maintenance reporting, billing reminders, and resident enquiries via WhatsApp — reducing manpower at the management office.

Question 20

How does it help Retail and E-Commerce businesses?

Accepted Answer

It can automatically reply to product enquiries, share catalogues, track orders, and follow up with abandoned carts — improving sales conversion.

Question 21

How does it benefit the Education industry?

Accepted Answer

The AI can handle student enquiries, course registration, schedule reminders, and event promotion — freeing staff from repetitive Q&A.

Question 22

How about the F&B or Restaurant sector?

Accepted Answer

It can take orders, confirm reservations, send menu links, and even broadcast promotions or discount vouchers to regular customers.

Question 23

Can it be used for Service-based businesses like salons, clinics, or workshops?

Accepted Answer

Yes. The AI can handle appointment booking, payment reminders, and customer feedback collection automatically.

Question 24

How much does it cost to start?

Accepted Answer

There’s an affordable monthly subscription plan, starting from basic packages for small teams up to enterprise and OEM solutions. You can request a quotation based on your needs.

Question 25

Do you offer free trials or demos?

Accepted Answer

Yes. We can arrange a live demo or free trial for your team to test the system’s full capability.

Question 26

What kind of support do you provide?

Accepted Answer

We offer online support, onboarding assistance, and regular system updates. For OEM partners, dedicated technical and marketing support is available.

Question 27

Can it handle multiple companies or branches under one account?

Accepted Answer

Yes. You can manage multiple brands or departments from one main dashboard, each with their own chat channels and AI flow.

Question 28

Is customer data secure?

Accepted Answer

100%. All data is stored on encrypted servers with restricted access. We comply with PDPA (Malaysia) data protection standards.